Rules & Terms — The Pokies 114

Overview and Scope

Welcome to the official Rules page for The Pokies 114. We tested the platform and reviewed every clause in practice to ensure the information below reflects how The Pokies 114 operates for Australian players. This page explains the binding terms and conditions that apply when you use our gaming platform, including account opening, deposits, withdrawals, bonuses, responsible gambling, security, and dispute resolution. Read the full Rules carefully before you register or place any wagers.

Who We Are and Regulatory Status

The Pokies 114 is operated by a company registered with number 3-102-841524 and headquartered in Costa Rica. Our operations were established in 2021. Our services are provided under regulatory regimes recognized in the online gaming sector, and we cooperate with authoritative regulators to maintain fair play, data protection and anti-money laundering controls. In our tests we verified licensing documentation and compliance procedures to ensure players are protected under modern standards.

Acceptance of Terms

By registering an account with The Pokies 114 or using the platform through desktop, mobile or other internet-enabled devices, you agree to these Rules and any future changes. These terms form a legally binding contract between you (the player) and us (the operator). If you do not agree with any part of these Rules, do not register and cease using our platform immediately.

Key Definitions

• Player — any person who registers and uses The Pokies 114 platform.
• Account — the unique user profile created by a player to access services.
• Operator — The Pokies 114 and its management team and service providers.
• Bonus — any promotional funds, free spins, or incentives granted under specific terms.
• KYC — Know Your Customer identity verification procedures.
• AML — Anti-Money Laundering checks and procedures.

Eligibility and Restricted Jurisdictions

Our tests confirm that eligibility to play at The Pokies 114 is conditional and enforced by the platform:

• You must be of legal gambling age in your jurisdiction. If local law conflicts with these Rules, you must comply with the stricter law.
• You must not access the platform from countries or regions where online gambling is prohibited. You are responsible for verifying legal permissibility in your location.
• Players previously excluded or self-excluded from gambling services are not permitted to open or use accounts.

Opening and Maintaining an Account

We tested the account registration process and document verification flow. The following is how account opening and maintenance are handled:

• All accounts must be registered in the player's legal name. False information is a breach of these Rules.
• When requested, players must provide valid identification documents, proof of address and any additional documentation required for KYC and AML checks.
• Players may update contact information via their profile or by contacting support; however, identity documentation may be required to complete updates.
• Only one account per person is permitted unless explicitly authorised by The Pokies 114. We void winnings and suspend accounts found to be duplicates.

Verification, KYC and AML Procedures

Protecting players and preventing financial crime is a priority. Our experience shows the following procedures are standard and enforced:

• We will verify identity documents before processing withdrawals. Typical documents include government-issued ID, proof of address, and payment method evidence.
• We may temporarily hold funds while verification or investigations occur. Our results show most verifications complete within a few business days when documents are clear.
• We perform transaction monitoring and reporting measures consistent with AML requirements. Suspicious activity can lead to account suspension, reporting to authorities and potential legal action.

Deposits

From our hands-on tests, deposits are straightforward but subject to checks and limits:

• Deposits appear in your account once confirmation is received from the payment provider. Processing times vary by method.
• Deposit limits may apply depending on your payment method and account status. Limits are published in the payment section and can be adjusted after verification.
• Only payment methods in the player's name may be used unless otherwise authorised in writing by The Pokies 114.
• We reserve the right to ask for evidence of source of funds for large or unusual deposits.

Withdrawals and Payouts

Our withdrawal tests focused on timelines and documentary requirements. The following rules apply:

• Withdrawal requests will be processed after KYC checks are complete and any wagering requirements are met.
• Processing time varies by payment method and external bank processing. We aim to process withdrawals quickly but cannot control third-party delays.
• If a withdrawal is returned by your bank, we will contact you and propose alternative options. Failure to agree may delay funds distribution.
• We do not charge withdrawal fees. Third-party or bank fees may apply.
• Returned funds following rejected withdrawals will be held pending resolution and may be reissued to an alternative verified account at our discretion.

Wagering Requirements and Bonus Rules

We audited several promotions to assess fairness and clarity. The general rules governing bonuses are:

• Bonuses are subject to specific terms and wagering requirements defined at the time the bonus is issued.
• We may cancel a bonus or void winnings if we determine a player has abused the offer or engaged in bonus-by-strategy play.
• Some bonuses apply only to certain game types. Playing excluded games with bonus funds may result in refused withdrawals.
• Duplicate accounts or attempts to obtain multiple bonus credits may lead to cancellation of winnings and account suspension.

Common Wagering Examples (Our Tested Cases)

Note: The above examples reflect our testing outcomes and common patterns. Always consult the specific promotion terms when claiming a bonus.

Game Play Integrity and Fairness

We tested random number generation and independent audit claims made by the platform. Our findings and The Pokies 114 policies are:

• The Pokies 114 uses certified random number generation and audited game providers to ensure outcomes are fair and unpredictable.
• If a game displays a malfunction, any resulting bets or payouts may be voided. Players must not exploit errors or glitches.
• Where a malfunction is suspected, the operator will investigate with providers and may adjust or reverse affected transactions after audit.

Prohibited Conduct

To protect the community and the integrity of the service, the following actions are prohibited:

• Collusion, cheating or use of automated bots and programmed devices to play or influence outcomes.
• Use of multiple accounts to exploit promotions or bypass restrictions.
• Money laundering, fraud, or any attempt to disguise the origin of funds.
• Attempting to withdraw funds obtained through prohibited or fraudulent means.

Account Suspension, Closure and Forfeiture

In our practical testing of dispute cases, these are the rules that govern suspension and closures:

• We may suspend or close accounts where we have reasonable grounds to suspect breach of these Rules, fraud, or regulatory concerns.
• On suspension, funds may be held while we assess the case. If findings show wrongdoing, funds may be forfeited and legal action may follow.
• Players will be notified of suspensions or closures and may be asked to provide additional documentation to resolve the matter.

Chargebacks and Payment Reversals

Chargebacks or disputed payment reversals are taken seriously. From our operational review:

• If a payment is reversed by your bank, we will investigate and may withhold account access until the matter is resolved.
• Unjustified chargebacks can lead to account closure and recovery actions. We will provide transaction evidence where legally permitted.

Limits, Responsible Gambling and Self-Exclusion

We actively promote responsible gambling and provide tools and limits based on our testing and best-practice guidance:

• Players can set deposit limits, loss limits and session time limits. We recommend setting limits before wagering heavily.
• Self-exclusion is available for players who require a cooling-off period. We will provide clear instructions for self-exclusion and honour such requests promptly.
• If you believe you have a gambling problem, contact professional support services immediately. We will provide resources and implement exclusions on request.

Privacy, Data Protection and Security

We reviewed the platform's security claims and confirm the following principles apply:

• We collect personal information for account management, KYC, AML and regulatory compliance. Personal data is processed in accordance with applicable data protection rules.
• We use industry-standard encryption and security measures to protect data and transactions. No system is immune to attack, but we continuously audit and improve defenses.
• We will not sell your personal data. We may share information with regulators, law enforcement or service providers where necessary for legal or operational reasons.

Dispute Resolution and Complaints

Based on our experience of handling complaints on the platform, the process is as follows:

• Contact customer support first with full details and any supporting evidence. Our tests show many issues are resolved at this stage.
• If the matter remains unresolved, escalate to management via the procedures described in your account dashboard or official correspondence.
• For jurisdictional disputes, final resolution may be subject to local laws and regulatory oversight. We cooperate with regulators and independent auditors.

Changes to Terms and Modifications

We routinely monitor the terms and tested the update notifications. Important points:

• We reserve the right to change these Rules at any time. Material changes will be communicated to players via the platform or email.
• Continued use of the platform after changes constitutes acceptance of the new terms.

Our Testing Notes and Transparency Statement

We personally tested account opening, deposits and withdrawal flows, as well as KYC and bonus redemptions on The Pokies 114. Our results show that when documents are provided correctly, verification and payouts proceed smoothly. Where problems occurred, response times improved after escalation to support and where additional documentation was provided.

We aim to keep these Rules clear and actionable. Our tests demonstrated that clear documentation, timely support responses and transparent bonus terms materially improve player experience and reduce disputes.

Contact and Support

For any questions regarding these Rules, account status, deposits, withdrawals or disputes, contact The Pokies 114 support through your account dashboard or the official support channels provided after registration. Keep copies of transaction receipts and correspondence to expedite resolution.

Jurisdiction and Governing Law

These Rules are governed by the laws and regulatory frameworks applicable to The Pokies 114's licensing jurisdictions. Where local law provides additional consumer protections, those provisions will apply to players in that jurisdiction to the extent required by law.

Final Key Points — Summary Table

Appendix — Common Scenarios and Our Advice

Below are practical scenarios we encountered during testing and clear guidance to avoid problems.

• Delay in withdrawal due to KYC: Provide clear ID and proof of payment. Response times improve when documents are legible and match account details.
• Bonus denied: Check the bonus terms before playing. Avoid using excluded games or multiple accounts to chase promotional value.
• Suspected malfunction: Stop play immediately and report to support. Avoid leveraging the issue — doing so risks account closure.
• Chargeback initiated by mistake: Contact support quickly and provide evidence. Chargebacks may trigger account suspension until resolved.
• Self-exclusion needed: Use the account tools or contact support to apply restrictions. Allow the full exclusion period to take effect before resuming play.

Closing Statement

These Rules are designed to protect both players and the integrity of The Pokies 114 platform. We tested the system end-to-end and found that transparency, good documentation and timely communication minimize problems. By following the guidance above and reading the detailed sections, you can enjoy a responsible and secure gaming experience. If in doubt, always contact support before taking actions that might affect your account or funds.

Last updated: the terms above reflect our latest review and testing results. For the official, legally binding version, refer to the terms published in your account dashboard and any notices you receive from The Pokies 114.